Terms of Use

Last updated: October 11, 2026

Acceptance of these terms

These Terms of Use apply to your use of primecomfortnj.com (the "Site"), operated by Prime Heating and Cooling, doing business as Prime Comfort Group ("we", "us", "our"). By using the Site, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the Site.

Website information

The Site gives general information about our heating, cooling and maintenance services. It is not a substitute for an on-site inspection by a licensed technician. Equipment age guidelines, warning signs and similar content are general guidance only. Every home and system is different.

All HVAC work is performed under NJ Master HVACR License 19HC00844400. Service availability, including same day service and next day installation, depends on location, scheduling, equipment availability and conditions, and is not guaranteed for every request.

Quotes & pricing

We provide upfront quotes before work begins. A quote is based on the information available at the time and the conditions found on site. If we discover additional problems, we will explain them and get your approval before doing extra work. Final pricing, payment terms and any equipment or workmanship warranties are set out in your written quote, invoice or service agreement, which take priority over anything on this Site.

Requests & scheduling

Sending a message through WhatsApp, the contact form, by phone or otherwise is a request for service, not a confirmed appointment. An appointment is confirmed only when we confirm it with you. Please give accurate contact and address details so we can reach you and your home.

Offers & promotions

• Offers shown on the Site ($50 off a first repair service, the $89 heating or AC tune-up special, and $500 off a new heating or cooling system) are subject to terms and conditions and may change or end at any time.
• Offers cannot be combined with each other or with other discounts unless we say so in writing.
• The new customer offer applies to first-time customers only.
• Please mention the offer when you book.

Prime Comfort Club membership

The Prime Comfort Club is a maintenance plan priced at $19 per month that currently includes one heating tune-up and one AC tune-up per year, priority scheduling ahead of non-members, and 10% off repairs. Membership details, pricing and benefits are subject to change. Full terms, including billing, cancellation and what each tune-up covers, are provided when you enroll.

Communications

By contacting us by phone, text or WhatsApp, you agree that we may contact you by the same method about your request, appointment or account. Message and data rates may apply. You may opt out at any time. On SMS, reply STOP. WhatsApp is a third-party service with its own terms.

Content & trademarks

The Prime Comfort Group name, logo, Site design and written content belong to us and may not be copied or used without our permission. Some photographs are used under Creative Commons licenses and are credited in the footer. Those remain the property of their respective owners.

Acceptable use

You agree not to misuse the Site, including by sending false or misleading requests, interfering with its operation or security, attempting unauthorized access, or using automated tools to scrape or overload it.

Third-party links & services

The Site links to or embeds third-party services such as WhatsApp and Google Maps. We do not control them and are not responsible for their content, availability or practices. Their own terms apply.

Disclaimers & limitation of liability

The Site is provided "as is" and "as available". We try to keep the information accurate and up to date, but we do not guarantee that the Site is error-free or always available. To the fullest extent permitted by law, we are not liable for indirect or consequential damages arising from your use of the Site. Nothing in these terms limits any rights you have under applicable consumer protection law, or our responsibilities under a written service agreement.

Governing law

These terms are governed by the laws of the State of New Jersey. Any dispute relating to the Site will be handled in the state or federal courts located in New Jersey.

Changes to these terms

We may update these terms from time to time. The "Last updated" date above shows when they were last changed. Continued use of the Site after changes means you accept the updated terms.

Contact us

See also our Privacy Policy.